UX Design

Turn your vision into an experience that delights customers and drives business results

User Experience Design

We believe user experience design isn’t just a step in the process — it’s the foundation of every successful digital product. Exceptional UX transforms how real-world users engage with apps, websites, and tools, so that every interaction is seamless, intuitive, and rewarding.

Why does this matter? Because a product that’s hard to use, frustrating, or unclear risks losing users — often for good. On the flip side, a thoughtfully designed experience builds trust, drives loyalty, and keeps users coming back. It’s the difference between an app that’s a passing download and one that becomes a part of someone’s daily life.

We design with empathy at the core. By blending real user insights with proven UX principles, we create products that meet your users where they are, anticipating their needs and helping them achieve their goals effortlessly.

From the very first interaction to ongoing usage, we keep UX at the heart of every decision. We create information architecture (IA) that organises content the way users can enjoy it the most, build wireframes to map out intuitive navigation and content hierarchy, and develop robust design systems that make every touchpoint consistent.

Our approach is simple: design experiences that meet users where they are, anticipate their needs, and leave them delighted at every step. If you’re ready to transform your product into something your users love, let’s talk.

UX audits
User flow mapping
Information architecture
Persona development
Wireframing
Prototyping
Usability testing
Product roadmapping

We offer highly tailored design services for unique startup needs and stages. Chat with us to learn how we can help.

Didit restaurant payment app design

Working with Vuoly to launch a worldwide platform and grow globally

Startup:
Vuoly
Didit restaurant payment app design

Translating complex technology into an intuitive platform

Startup:
MapMortar
Didit restaurant payment app design

Optimising for recurring use and conversions

Startup:
FYTA
Didit restaurant payment app design

Growing Average Customer Value (ACV) by 400%

Startup:
Orbiit (acq. by Hivebrite)
Lumi focused on identifying our true pain points and delivering targeted product improvements that made a real impact. They wasted no time on generic frameworks and spray & pray strategies we've seen from other product partners. They rolled up their sleeves and delivered!
Bilyana Freye
CEO, Orbiit
Testimonial video from Rapidream CEO Yedid Herskovitz
Testimonial video from Rapidream CEO Yedid Herskovitz
Lumi didn’t just build a platform. They brought insights from their experience, gave valuable feedback, and even made suggestions that I hadn’t considered. Their knowledge of user experience and customer journeys was invaluable.
Lumi is more than a partner — they’re a part of our team
José Vilches
CEO, Vuoly
Testimonial video from Rapidream CEO Yedid Herskovitz
Testimonial video from Rapidream CEO Yedid Herskovitz
Lumi just really understands how startups work. They have that ability to think big but then also make it feasible – they’re really talented at turning what you’re thinking into full-on concepts, which is so valuable.
Josephine Bromley
COO, MapMortar
Testimonial video from Rapidream CEO Yedid Herskovitz
Nicolo Luti founder of DiscoEat
In a surprisingly short amount of time, Lumi takes your ideas and turns them into a physical thing. It wasn’t just articulating and illustrating it - they reimagined our product. Our team was left with a new-found belief that we have something we can successfully take to the market.
Tom de Vall
Co-Founder, Iungo Solutions
Testimonial video from Rapidream CEO Yedid Herskovitz
Nicolo Luti founder of DiscoEat
Lumi redesigned our App to reduce friction, reduce complexity and enhance the customer experience. Lumi actually over-delivered on their tasks and still met the timeline. The project was extremely well-structured and managed. It was the best experience we've had working with an external team.
Claudia Nassif
Co-Founder & CEO, FYTA
Testimonial video from Rapidream CEO Yedid Herskovitz
Nicolo Luti founder of DiscoEat
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Let’s talk about your product

Meet one of our senior product leads (we don’t have salespeople) for a casual 30-minute chat to explore how we can help and see if we’re a good fit